Your experience matters to us beyond the product itself. Our return and refund process is designed to be clear, respectful, and free of unnecessary friction.

• Returns are accepted within 7 days of delivery
• Products must be unused and in original packaging
• Items should be returned in the condition received

To initiate a return, contact us at sukoonshop29@gmail.com or WhatsApp 8946070293 with your order number and reason.

Once we receive and inspect your returned item, we’ll notify you of the refund status.

• Approved refunds are processed within 5–7 business days
• Refunds are issued to the original payment method
• You’ll receive confirmation once completed

If you receive a defective or damaged product, we’ll arrange a replacement at no additional cost.

Please notify us within 48 hours of delivery with clear photos of the issue for prompt resolution.

For hygiene, safety, or operational reasons, returns are not accepted for:

• Used or altered products
• Items without original packaging or tags
• Products purchased during clearance or special discount sales

We recommend reviewing your order carefully before use to ensure complete satisfaction.

Where possible, we’ll arrange a courier pickup for approved returns.

If pickup is unavailable in your area, our team will guide you through self-shipping the item to our return address.

Orders may be cancelled within 12 hours of purchase if they haven’t been dispatched.

Once shipped, orders follow the standard return process.

“We design Sukoon to bring comfort, not concern. If something feels wrong, we’ll make it right— because peace of mind is part of what we deliver.”